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Thank you for shopping with us! We are committed to providing you with a seamless and efficient shipping experience for international orders from Japan to customers around the world. Please review our shipping policy below for important information about shipping times, costs, and procedures.
1. Shipping Destinations
We offer international shipping from Japan to the following regions:
- North America
- Europe
- Asia
- Australia
- South America
For shipping to other regions not listed, please contact our customer service team for assistance.
We are not supporting all country in the above region. Please reach out to us in case your location is not supported.
We will expand the shipping coverage step by step.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions of your order, and the destination country. The cost will be displayed at checkout before you complete your purchase.
3. Processing Time
All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or there are any delays, you will be notified via email.
4. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. Estimated delivery times are as follows:
- Standard Shipping: 2 - 5 business days after we pass the package to courier
Please note that delivery times are estimates and may vary depending on your location, customs processing, and other factors.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our shipping carrier's website.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.
7. Delivery Issues
If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance. We will work with you to resolve any issues, including initiating a claim with the shipping carrier if necessary.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.
9. Order Modifications
Once an order has been processed and shipped, we are unable to make changes to the shipping address or shipping method. If you need to modify your order, please contact us as soon as possible before it is processed.
10. Contact Us
If you have any questions or concerns about our shipping policy or your order, please contact us at:
- Email: support@kingyoyatoen.co.jp
- Customer Service Hours: 9:30 - 17:00 JST on Weekday
Thank you for choosing Kingyoya Toen. We appreciate your business and look forward to serving you!